Terms & Conditions

Please read through the terms and conditions thoroughly before signing up. By enrolling as a client of Pilates With Zoe, you agree to the terms and conditions set out on Pilates With Zoe website www.pilateswithzoechisholm.com

 

STUDIO POLICIES

  • A maximum of 4 clients can attend a group class.

  • All classes run for a total of 45 minutes.

  • All clients are to wear appropriate clothing for physical activity and grip socks. Grip socks can be purchased via Mindbody and collected at the studio.

  • As a courtesy to others, mobile phones are not to be used during class. Please keep your phone switched off or on silent in your bag.

  • Please let your instructor know prior to the class commencing if you have any injuries, concerns, or are pregnant.

  • Out of consideration for the instructor, other clients and your safety, if you arrive more than 5 minutes late to your class, the instructor reserves the right to refuse you participating.

  • You must be at least 18 years of age to attend classes.

  • Children 14-17 years may attend classes but must have written consent from parent/guardian. Children must have their own memberships/group packs and are not permitted to use parent/guardian membership/group packs.

  • Children are permitted at the studio but remain in the care of parent/guardian.

CANCELLATION POLICY

  • Cancellations or rescheduling group classes must be done through MINDBODY at least 4 hours prior to the class start time. Late cancellations are subject to a $15 late cancellation fee which will automatically be charged to the payment details on your account. We do not accept cancellations made by email, phone, text or social media.

  • There is a strict 24 hour cancellation policy for private sessions. If you fail to cancel within this time, you will lose your session and the full amount will be deducted from your account or pack.

  • Pilates With Zoe may cancel a class at any time and for any reason. You will be credited for any classes in this circumstance.

NO-SHOW POLICY

  • If you reserve a space in a class and do not show up without cancelling through MINDBODY, you will lose your session and a $15 no show fee will be deducted from your account.

PURCHASES

  • All purchases are non-refundable and non-transferable between individuals. No refunds will be provided.

  • No extensions are permitted to the specified expiry period.

  • Our introductory offers are valid for one time only to new clients.

  • All memberships will be deducted as per the auto payment schedule outlined on your contract agreement.

  • Payment must be made prior to booking. You must either have pre-purchased sessions on your account or pay at the time of booking via the MINDBODY app or our website.

BOOKINGS

  • Class bookings are essential and must be made through the MINDBODY app or our website.

  • Bookings can be made 3weeks in advance.

  • If a class is full, you can add yourself to the waitlist.

  • Sessions cannot be used by anyone other than the person booked into the class. If someone other than the person booked in arrives to use the session, they will be turned away or asked to purchase their own session.

  • Introductory offers will activate from the date when first used.

  • Class packs will activate from the date of purchase.

  • Pilates With Zoe may change or substitute any instructor at any time without providing notice to clients.

WAITLIST

  • If a class is full, you can add yourself to the waitlist. If there are any cancellations, you will be notified up to an hour before the class commences.

  • When adding yourself to the waitlist you are committing to attend that class should a space become available. Please remove yourself from the waitlist if you no longer wish to attend to avoid late cancellation or no show fees.

    PREGNANT CLIENTS

  • Pilates With Zoe can accommodate pregnant clients under 13 weeks in all classes except Reformer All Levels and Reformer Jump, unless you are experiencing complications in your pregnancy.

  • Pregnant clients over 13 weeks are only permitted to attend Reformer Beginner, Reformer Stretch and Private Classes.

  • If you are new to reformer Pilates, we highly recommend starting with private sessions and/or our Reformer Beginner classes in order to learn the modifications required for pregnancy.

  • Pregnant clients must provide written clearance from your doctor, women’s health physio or OBGYN to participate in reformer Pilates classes.

PERSONAL AGREEMENT

I agree that Pilates With Zoe will not be held responsible for any lost or stolen personal belongings. I understand classes may be physically strenuous and that full care must be taken when receiving instructions and performing exercises. I accept that there is potential risk of personal injury, property loss or death, and I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Pilates With Zoe or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.